Statement of Commitment to Accessibility

 

Subaru of Maple is committed to providing a barrier-free environment for our customers,

employees, job applicants, visitors and other stakeholders who enter our premises, contact us or access our information. As an organization, we commit to applying the principles of dignity,

independence, integration, and equal opportunity outlined in the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service Standard, and the Integrated Accessibility Standards Regulation (IASR). Subaru of Maple understands the importance of ensuring the full inclusion of all persons with disabilities by fostering an accessible and welcoming environment for all.

 

Please find below:

  • Subaru of Maple ‘s plan to meet the accessibility standards in the areas of customer service, employment C information, and
  • The accessibility plans from Subaru of

 

Accessibility for Ontarians with Disabilities

Subaru of Maple, LAST REVISED September 2cth, 2025



1.  General

Statement Of Commitment To Accessibility

RsR Motors LTD., (referred to as Subaru of Maple or the Company) is committed to providing a barrier-free environment for our customers, employees, job applicants, visitors and other stakeholders who enter our premises, contact us or access our information. As an organization, we commit to applying the principles of dignity, independence, integration, and equal opportunity outlined in the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service Standard, and the Integrated Accessibility Standards Regulation (IASR). Subaru of Maple understands the importance of ensuring the full inclusion of all persons with disabilities by

fostering an accessible and welcoming environment for all.

Disability Defined

The Accessibility for Ontarians with Disabilities Act (AODA) was published in 2005 and defines disability as:

  • any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing,

includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing

impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

  • a condition of mental impairment or a developmental disability,
  • a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
  • a mental disorder, or
  • an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997; (“handicap”)

For more information, please visit the official government websites:

  • Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
  • Ontario Regulation 429/07- Accessibility Standards for Customer Service (Accessible Customer Service Standards)
  • Ontario Regulation 191/11 – Integrated Accessibility Standards (IASR).

Integrated Accessibility Standards Multi-Year Plan

In accordance with Section 4 of the Integrated Accessibility Standards, Subaru of Maple has established a multi-year action plan that outlines the organization’s strategy to prevent and

remove barriers and meet its requirements under the Regulation. This document is broken down into three sections:

  • Accessibility Policy and Multi-Year Accessibility Plan
  • Information and Communication
  • The plan will be reviewed and updated at least once every five years and will be made available in an accessible format upon request.

Accessibility Policy and Multi-Year Accessibility Plan Accessibility Initiative

Compliance Date

Status

Create an accessibility policy

January 1, 2025

Complete

Create a multi-year accessibility plan

January 1, 2025

Complete

Review the multi-year accessibility plan

January 1, 2025

Complete

Provide accessibility training

January 1, 2025

Complete




Information and Communication Accessibility Initiative

Compliance Date

Status

Implement an accessible feedback process

January 1, 2025

Complete

Offer accessible formats and communication supports

January 1, 2025

Complete

Ensure the Subaru of Maple website and web content meet all accessibility requirements

October 1, 2025

Complete



Employment Accessibility Initiative

Compliance Date

Status

Ensure the recruitment, assessment and selection process is accessible

January 1, 2025

Complete

Inform employees of support

January 1, 2025

Complete

Provide accessible formats and communication supports for employees

January 1, 2025

Complete

Implement workplace emergency response information

January 1, 2025

Complete

Document all individual accommodation plans

January 1, 2025

In Progress

Implement the return to work process

January 1, 2025

Complete

Ensure the performance management, career development, advancement and employee

redeployment processes are accessible

January 1, 2025

Complete


Training

Subaru of Maple is committed to providing training on the requirements of the

accessibility standards referred to in the AODA, IASR and the Human Rights Code (as it relates to persons with disabilities). Training will be appropriate to the function of the

employees and other persons.

Specifically, the training will cover the details and requirements of:

  • Accessibility for Ontarians with Disabilities Act
  • Information and Communication Standards (under the IASR)
  • Employment Standards (under the IASR)
  • Understanding Human Rights (as it pertains to the AODA)
  • Built Environment (under the IASR – training will be given to the individual(s) with oversight on the development/alterations of public spaces)

Subaru of Maple will keep a record of completed trainings.



2.  Information and Communication Standard

Feedback

Subaru of Maple welcomes feedback in a variety of ways (electronically, phone, mail, survey, etc.) and commits to continuously examining the Customer Experience to ensure accessible formats and communication supports are in place. The Company’s Customer Experience department can be contacted:

  • In writing /In Person: 250 Sweet River Boulevard, Vaughan, Ontario, L6A 4V3

-    By Phone: 905-266-7823

Accessible Formats And Communication Supports

Upon request, Subaru of Maple will provide, or arrange for the provision of accessible formats and communication supports for persons with disabilities as quickly as possible and at no additional cost beyond the regular cost. The Company will consult with the person requesting in determining the suitability of an accessible format or communication support.

Accessible Websites And Web Content

Subaru of Maple is committed to producing an accessible website and web content that will comply with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG).





3.  Employment Standard

Recruitment, Assessment, Selection

Subaru of Maple is committed to ensuring the recruitment, assessment and selection process is fully accessible.

  1. Subaru of Maple will notify its employees and the public about the availability of accommodation for applicants with disabilities in its recruitment
  2. Throughout the recruitment process, Subaru of Maple will notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials or processes to be used.
  • If a selected applicant requests an accommodation, Subaru of Maple will

consult with the applicant and provide or arrange for the provision of a suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability.

  1. When making offers of employment, Subaru of Maple will notify the successful applicant of its policies for accommodating employees with

 

 

Informing Employees Of Supports

Subaru of Maple will ensure that employees are informed of all accessibility policies (and any updates to those policies) used to support employees with disabilities, including

policies on the provision of job accommodations that consider an employee’s accessibility needs due to disability. This information will be provided to new employees as soon as

practicable after commencing employment.

Accessible Formats And Communication Supports For Employees

Upon the request by an employee with a disability, Subaru of Maple will consult with the employee to provide accessible formats and communication supports for:

  1. information that is needed to perform his/her job; and
  2. information that is generally available to employees in the

The Organization will consult with the employee to determine the suitability of an accessible format or communication support.


Workplace Emergency Response Information

Subaru of Maple will provide individualized workplace emergency response information and support to employees who have a disability, if the disability is such that the

individualized information is necessary, and Subaru of Maple is aware of the need for

accommodation due to the employee’s disability. The Organization commits to providing the information required as soon as practicable after becoming aware of the need for

accommodation due to the employee’s disability.

Documented Individual Accommodation Plans

Subaru of Maple commits to following all the required steps when documenting individual accommodation plans for employees with disabilities.

The process for the development of documented individual accommodation plans will include the following elements:

  1. The manner in which an employee requesting accommodation can participate in the development of the individual accommodation
  2. The means by which the employee is assessed on an individual
  3. The manner in which the employer can request an evaluation by an outside medical or other expert, at the employer’s expense, to assist the employer in determining if accommodation can be achieved and, if so, how accommodation can be
  4. The manner in which the employee can request the participation of a representative from their bargaining agent, where the employee is represented by a bargaining

agent, or other representative from the workplace, where the employee is not represented by a bargaining agent, in the development of the accommodation plan.

  1. The steps taken to protect the privacy of the employee’s personal
  2. The frequency with which the individual accommodation plan will be reviewed and updated, and the manner in which it will be
  3. If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the
  4. The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to

Individual accommodation plans will:

  • If requested, include any information regarding accessible formats and communications supports provided.

 

  • if required, include individualized workplace emergency response
  • identify any other accommodation that is to be

Return To Work Process

Subaru of Maple will maintain a documented return to work process for employees who have been absent from work due to a disability and who require disability-related

accommodations and support in order to return to work.

The return to work process will clearly define and outline the steps Subaru of Maple will take to facilitate the return to work and will include documented accommodation plans for each individual as part of the process. This return to work process does not replace or override any other return to work process created by or under any other statute.

Performance Management, Career Development, Advancement And Redeployment

Subaru of Maple will continue to consider the accessibility needs of employees with

disabilities, as well as individual accommodation plans, when conducting performance management plans and reviews, offering career development and when redeploying

employees with disabilities.

 

 

4.  Customer Service Standard

Intent

This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 42S/07 under the Accessibility for Ontarians with Disabilities Act, 2005 and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

All goods and services provided by RCR Motors LTD. (referred to as the Company or Subaru of Maple) shall follow the principles of dignity, independence, integration and equal opportunity.

Scope

  1. This policy applies to the provision of goods and services at premises owned and operated by the

 

  1. This policy applies to employees, interns, agents and/or contractors who deal with the public or other third parties that act on behalf of the Company, including when the provision of goods and services occurs off the premises of the Company, such as in auto shows, events and Subaru
  2. The section of this policy that addresses the use of guide dogs, service animals and service dogs only applies to the provision of goods and services that take place at premises owned and operated by the
  3. This policy shall also apply to all persons who participate in the development of the Company’s policies, practices and procedures governing the provision of goods and services to members of the public or third

 

Definitions Assistive Device

It is a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that customers bring with them, such as a wheelchair, walker or a personal oxygen tank, that might assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.

 

 

Disability

The term disability, as defined by the Accessibility for Ontarians with Disabilities Act, 2005,

and the Ontario Human Rights Code, refers to:

  • any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual

impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other

remedial appliance or device;

  • a condition of mental impairment or a developmental disability;
  • a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;

 

  • a mental disorder; or
  • an injury or disability for which benefits were claimed or received under the

insurance plan established under the Workplace Safety and Insurance Act, 1997.

 

 

Service Animal

As reflected in Ontario Regulation 42S/07, an animal is a service animal for a person with a disability if:

  • it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or
  • if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the

 

 

Support Person

As reflected in Ontario Regulation 42S/07, a support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care, medical needs or access to goods and services.

 

 

General Principles

In accordance with the Accessibility Standards for Customer Service, Ontario Regulation 42S/07, this policy addresses the following:

  1. The Provision of Goods and Services to Persons with Disabilities;
  2. The Use of Assistive Devices
  3. The Use of Guide Dogs, Service Animals and Service Dogs
  4. The Use of Support Persons
  5. Notice of Service Disruptions
  6. Customer Feedback
  7. Training
  8. Notice of Availability and Format of Required Documents
  9. Training
  10. Notice of Availability and Format of Documents

A.   The Provision of Goods and Services to Persons with Disabilities

Subaru of Maple will make every reasonable effort to ensure that its policies, practices

and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • ensuring that all customers receive the same value and quality;
  • allowing customers with disabilities to do things in their own ways, at their own

pace, when accessing goods and services, as long as this does not present a safety risk;

  • using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
  • taking into account individual needs when providing goods and services; and
  • communicating in a manner that takes into account the customer's

 

 

B.   Assistive Devices

Customer’s own assistive device(s):

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by the Company.

In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services. For example, open flames and oxygen tanks cannot be near one another.

Therefore, the accommodation of a customer with an oxygen tank may involve ensuring the customer is in a location that would be considered safe for both the customer and the

business. Or, where elevators are not present and where an individual requires assistive devices for the purposes of mobility, service will be provided in a location that meets the needs of the customer.

C.    Guide Dogs, Service Animals and Service Dogs

A customer with a disability that is accompanied by a guide dog, service animal or service dog will be allowed access to premises that are open to the public unless otherwise

excluded by law. “No pet” policies do not apply to guide dogs, service animals and/or service dogs.


 

Exclusion Guidelines:

If a guide dog, service animal or service dog is excluded by law (see applicable laws below), the Company will offer alternative methods to enable the person with a disability to access goods and services, when possible (for example, securing the animal in a safe location and offering the guidance of an employee).

Applicable Law:

Dog Owners' Liability Act, Ontario: If there is a conflict between a provision of this Act or of a regulation under this or any other Act relating to banned breeds (such as Pitbulls) and a provision of a by-law passed by a municipality relating to these breeds, the provision that is more restrictive in relation to controls or bans on these breeds prevails.

Recognizing a Guide Dog, Service Dog and/or Service Animal:

If it is not readily apparent that the animal is being used by the customer for reasons relating to his or her disability, Subaru of Maple may request verification from the customer.

Verification may include:

  • a letter from a physician or nurse confirming that the person requires the animal for reasons related to the disability;
  • a valid identification card signed by the Attorney General of Canada; or,
  • a certificate of training from a recognized guide dog or service animal training

 

 

Care and Control of the Animal:

The customer who is accompanied by a guide dog, service dog and/or service animal is responsible for maintaining care and control of the animal at all times.

Allergies:

If a health and safety concern presents itself, for example, in the form of a severe allergy to the animal, the Company will make all reasonable efforts to meet the needs of all

individuals.


D.   Support Persons

If a customer with a disability is accompanied by a support person, the Company will

ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person.

There may be times when seating and availability prevent the customer and support person from sitting beside each other. In these situations, the Company will make every

reasonable attempt to resolve the issue.

In situations where confidential information might be discussed, consent will be obtained from.

 

 

E.   Notice of Disruptions in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Subaru of Maple. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use the Company’s goods or services, reasonable efforts will be made to provide advance notice. In some

circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

Notifications Will Include:

In the event that a notification needs to be posted, the following information will be included unless it is not readily available or known:

  • goods or services that are disrupted or unavailable
  • reason for the disruption
  • anticipated duration
  • a description of alternative services or options

 

 

Notifications Options:

When disruptions occur, Subaru of Maple will provide notice by:

  • posting notices in conspicuous places, including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption and/or on the Subaru of Maple website;

 

  • contacting customers with appointments;
  • verbally notifying customers when they are making a reservation or appointment; or
  • by any other method that may be reasonable under the

 

 

F.  Feedback Process

Subaru of Maple shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities. Information about the feedback process will be readily available to all customers, and notice of the process will be made available on our website. Feedback forms along with alternate methods of providing feedback, such as verbally (in person or by telephone) or written (handwritten, delivered, website or email), will be available upon request.

Submitting Feedback:

Customers can submit feedback to:

  • In writing /In Person: 250 Sweet River Boulevard, Vaughan, Ontario, L6A 4V3

-    By Phone: 905-266-7823

Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

G.   Training

Training will be provided to:

  1. all employees, interns, agents and/or contractors who deal with the public or other third parties that act on behalf of the Company; for example: salespersons,

Customer Care and third-party suppliers who act on behalf of the Company.

  1. those who are involved in the development and approval of customer service policies, practices and procedures.

Training Provisions:

As reflected in Ontario Regulation 42S/07, regardless of the format, training will cover the following:

  • A review of the purpose of the Accessibility for Ontarians with Disabilities Act, 2005.

 

  • A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 42S/07.
  • Instructions on how to interact and communicate with people with various types of
  • Instructions on how to interact with people with disabilities who:
  • use assistive devices;
  • require the assistance of a guide dog, service dog or other service animal; or
  • require the use of a support person (including the handling of admission fees).
  • Instructions on how to use equipment or devices that are available at our premises or that we provide that may help people with
  • Instructions on what to do if a person with a disability is having difficulty accessing your
  • The Company's policies, procedures and practices pertaining to providing accessible customer service to customers with

Training Schedule:

Subaru of Maple will provide training to existing and new employees, interns, and/or contractor(s) who deal with the public or act on our behalf. Subsequent training will be provided in the event of changes to legislation, procedures and/or practices.

Record of Training:

The Company will keep a record of training that includes the dates training was provided and the number of employees who attended the training.

 

 

H.   Notice of Availability and Format of Documents

Subaru of Maple shall notify customers that the documents related to the Accessibility Standard for Customer Service are available upon request and in a format that takes into account the customer's disability. Notification will be given by posting the information in our lobby.

If you have any questions or concerns about this policy or its related procedures, please contact the Human Resources department:

  • In writing /In Person: 250 Sweet River Boulevard, Vaughan, Ontario, L6A 4V3

-    By Phone: 905-266-7823


 

This document draws on the requirements of Ontario Regulation 429/07, Accessibility Standards for Customer Service:

http://www.e-

laws.gov.on.ca/html/source/regs/english/2007/elaws_src_regs_r07429_e.htm

Subaru of Maple will provide this document in an accessible format upon request.


Multi-Year Accessibility Policy and Plan

Subaru of Maple operates throughout Canada under the business name of RCR Motors Limited.

Statement Of Commitment

Subaru of Maple respects an individual's rights to equal access to our services free from discrimination. Our plan is intended to reflect and promote the principles of dignity,

independence, equality of opportunity and integration.

1.  Emergency Situations and Evacuation

Subaru of Maple will provide employees and guests with publicly available emergency information in an accessible way upon request. Once Subaru of Maple becomes aware of the need for accommodation due to an employee’s or guest’s disability, Subaru of Maple will provide individualized workplace emergency response information as appropriate.

2.  Training

Subaru of Maple will educate and train employees on the Accessibility for Ontarians with Disabilities Act (“AODA”) as it relates to people with disabilities. Subaru of Maple will

ensure that employees are aware of how to interact comfortably and respectfully with job applicants, employees and Customers with disabilities.

Subaru of Maple will take the following steps to ensure compliance no later than January 1, 2025:

  • Arrange for training for all employees, as appropriate, and as required by the Ontario

Integrated Accessibility Standards Regulation;

  • Maintain any required training records;
  • Include appropriate training as part of the new hire orientation for new employees; and
  • Update the training as required by the Ontario Integrated Accessibility Standards Regulation.

3.  Employment Practices

Recruitment and Selection

Subaru of Maple will ensure that all applicants who are extended an interview are made aware that accommodations are available upon request. The candidate will be asked to advise how to provide a suitable accommodation in a manner that takes into account the applicant’s accessibility needs.

Subaru of Maple will take the following steps to ensure compliance no later than January 1, 2025:

  • Include wording in our job postings to indicate to potential job applicants that

Subaru of Maple has an accommodation policy;

  • Advise recruiters that Subaru of Maple complies with the AODA and will provide accommodations upon request;
  • Subaru of Maple will update our job application form to include wording that indicates it has an accommodation policy; and
  • Subaru of Maple will include wording within our Offer of Employment Letter to indicate that it has an accommodation

 

 

Accessibility within the Office Suite

Subaru of Maple will identify accessibility barriers, review all deficiencies and prepare a remediation plan in compliance with the timing of the Ontario Integrated Accessibility

Standards.

Individual Accommodation Plans

Subaru of Maple has a process in place for employees with a disability that manages documented individual accommodation plans, return-to-work plans, performance expectations and performance development throughout the employment lifecycle at Subaru of Maple.


4.  Information And Communications

Accessible Formats and Communication Supports

Subaru of Maple will, upon request, provide or arrange for the provision of accessible formats and communication supports to individuals with disabilities. In doing so, Subaru of Maple will take into account through consultation with the individual, the individual’s

accessibility needs and the suitability of the format or communication support to his or her disability.

Company Websites

Subaru of Maple will ensure that its internet websites, including web content, conform to the accessibility standards in accordance with the timelines and requirements of the Ontario Integrated Accessibility Standards.

Feedback

In accordance with this policy and Subaru of Maple’s Accessibility for Customers with

Disabilities Plan, feedback is encouraged in order to continuously improve our processes.

Subaru of Maple will ensure existing feedback processes are accessible to people with disabilities by providing for appropriate accessible formats and communication supports to individuals with disabilities upon request.

Please mark all feedback correspondence with the heading “Accessibility Feedback”. To protect personal information, Subaru of Maple will only use this information to

acknowledge and respond to submissions within a fifteen (15) business day timeline.

For More Information

For more information on this accessibility plan, provide feedback or request a copy of this document in an alternate format please contact us at:

  • In writing /In Person: 250 Sweet River Boulevard, Vaughan, Ontario, L6A 4V3

-    By Phone: 905-266-7823


Subaru Of Maple Plan – Accessibility For Customers With Disabilities

Subaru of Maple respects an individual’s rights to equal access to our services free from discrimination. This plan is intended to reflect and promote the principles of dignity,

independence, equality of opportunity and integration.

Subaru of Maple offers services to all Customers via mail, fax, telephone, or online customer portal.

To Better Serve You, We Will:

Comply with the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations.

Ensure that all of our staff is trained and familiar with various assistive devices that may be used by individuals with disabilities while accessing our services. We endeavor to

communicate with individuals with disabilities in ways that take into account their disability.

Provide training to our employees governing the provision of accessible customer service to the public. Our training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and requirements of the customer service standard;
  • A review of Subaru of Maple‘s Accessibility for Customers with Disabilities Plan;
  • How to interact and communicate with individuals with various types of disabilities;
  • How to interact with individuals with disabilities who use an assistive device or require the assistance of a service animal or support person;
  • How to use equipment and devices that may help with providing services to individuals with disabilities; and
  • What to do if an individual with a disability is having difficulty accessing Subaru of Maple

We Welcome Your Feedback

We encourage your feedback in order to continuously improve our processes. If your

feedback is about a specific incident, please provide us with as much information as you feel comfortable, such as the date the incident occurred; what happened; what made the experience a good experience or otherwise, and your suggestions for improvement.


 

If you request that Subaru of Maple respond to your feedback in a specific format (i.e. e- mail, customer portal, verbal, etc.) or communication support, please specify this during your feedback submission.

Please mark all correspondence with the heading “Accessibility Feedback”. To protect your personal information, Subaru of Maple will only use this information to acknowledge and respond to your submission within five (5) business days.

If you have questions about Subaru of Maple's Accessibility for Customers with

Disabilities Plan or would like to obtain documentation in an alternate format, please contact us:

  • In writing /In Person: 250 Sweet River Boulevard, Vaughan, Ontario, L6A 4V3

-    By Phone: 905-266-7823